Our Commitments to Your Privacy

At Qualisure, we prioritize your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data while complying with relevant regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), the European General Data Protection Regulation (GDPR), and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Information Collection and Use

Personal Information We Collect:

Name, contact details (address, phone number, email)
Health-related information necessary for testing purposes
Financial information for payment processing
Demographic information such as age, gender, and ethnicity (when voluntarily provided)
Information about your device and internet connection, including IP address, browser type, and operating system

How We Use Your Information:

To provide and improve our testing services
For billing and payment processing
To communicate with you about our services and test results
For research and development (using anonymized data)
To comply with legal and regulatory requirements
To analyze usage patterns and improve user experience
To detect and prevent fraud or unauthorized access

Legal Basis for Processing

We process personal data on the following legal bases:
Consent: When you explicitly agree to the processing of your data for specific purposes
Contract fulfillment: When processing is necessary to provide our services to you
Legitimate interests: When we have a legitimate business interest to process your data, balanced against your rights and freedoms
Legal obligation: When we are required to process your data to comply with the law

Data Sharing and Security

We may share your information with:

Accredited clinical laboratories to perform tests
Service providers who assist in our operations (e.g., payment processors, IT services)
Legal authorities when required by law or to protect our rights
Business partners with your explicit consent

Security Measures:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices
Access controls and authentication mechanisms to protect your data

Your Rights and Choices

Under GDPR, CCPA, and PIPEDA, you have the following rights:

Right to access your data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision making and profiling

To exercise these rights, please contact us at admin@qualisuredx.com.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations.

International Data Transfers

We may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules for transfers within our corporate group
Adherence to the EU-US Privacy Shield Framework

Advertising and Cookies

We use cookies and similar technologies for:

Improving website functionality and user experience
Analyzing usage patterns and traffic
Delivering targeted advertisements

We partner with third-party advertising platforms to serve personalized ads based on your interactions with our website and other online activities.

Opt-Out Options:

Adjust cookie preferences in your browser settings
Manage ad preferences on individual platforms (e.g., Google Ads Settings, Meta Ad Preferences)

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or process data from minors without parental consent.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.

Contact Us

For questions or concerns about this policy, to make a correction request, to exercise any applicable rights, or to file a complaint, please contact us at:

admin@qualisuredx.com

Life Sciences Innovation Hub
3655 36 Street NW
Calgary, AB, T2L 1Y8